Social Performance Management
Friendship Bridge has always been committed to making a transformative social impact in the lives of Guatemalan women, their families and their communities. As its guiding framework, Friendship Bridge utilizes the Universal Standards for Social Performance Management:
- Define and monitor social goals
- Ensure board, management and employee commitment to social goals
- Treat clients responsibly
- Design programs, services, delivery method that meet clients’ needs and preferences
- Treat employees responsibly
- Balance financial and social performance
Friendship Bridge believes that with the appropriate products and services, the impoverished Guatemalan women that we serve are able to find sturdy footing to begin to gain skills and knowledge, increase self-confidence, and accumulate social capital, which will allow them to find solutions to poverty and become agents of change. Our Client Continuum outlines this theory of change.
Friendship Bridge continuously monitors and evaluates our achievement of these objectives.
Our Client Outcomes Reports highlight our social performance findings. Our data shows that significant change for our clients occurs over the course of three years. With that in mind, we have decided to publish our Outcomes Report every three years, in line with our strategic planning periods. The next report will be published for the year 2016.
- 2014 Impact Report – English
- 2014 Impact Report – Spanish
- 2013 Impact Report-English
- 2013 Impact Report – Spanish
Social Performance Standards & Awards
Friendship Bridge works to ensure a high level of compliance with the Client Protection Principles of the Smart Campaign, and we promote the practices in the industry within Guatemala, particularly in relation to preventing over-indebtedness.
Friendship Bridge was recognized at Leader status by Truelift in 2017.
Friendship Bridge was recognized as Mix S.T.A.R. (Socially Transparent and Responsible) MFI 2013 by MIX Market. STAR Recognition is awarded to MFIs that have achieved a high level of compliance with the Social Performance Task Force’s Universal Standards of Social Performance Management as evidenced by the documentation provided by each MFI. Environmental protection policies are considered as well.
- Client Voice
- Anti-Poverty Focus
- Vulnerable Group Focus
- Entrepreneurial Support
- Family and Community Empowerment
Education and Social Performance Committee
Friendship Bridge benefits from the knowledge, resources and expertise of our talented Education and Social Performance (ESP) Committee. Thank you to our ESP Committee members:
Anna de la Cruz – Research and Evaluation Professional
Cara Forster – Independent Consultant and SPTF Secretariat Member
Meryle Melnicoff – Board Member, Friendship Bridge
Susie Miller – Board Member, Friendship Bridge
Francy S. Milner – Board Member, Friendship Bridge and Professor at the Leeds School of Business
Victor Moscoso – General Manager, ACADEMICS
Maria Matilde Olazabal – Director of Alcance, Freedom from Hunger in Mexico
Julie Peachey – Director, Progress out of Poverty Index, Innovations for Poverty Action
Carolina Roca – Board Member, Friendship Bridge and partner of IDC
Caroline Rodriguez – Board Member, Friendship Bridge
Caitlin Scott – Social Performance Manager, Friendship Bridge
Claire Simon – Research, Monitoring and Evaluation Consultant
Carmen Velasco – Co-Founder of Pro Mujer and Co-Chair of Executive Committee for Truelift
Heidy Garrido – Director of People Services, Friendship Bridge