Social Performance Management
Friendship Bridge has always been committed to making a transformative social impact in the lives of Guatemalan women, their families and their communities. As its guiding framework, Friendship Bridge utilizes the Universal Standards for Social Performance Management:
- Define and monitor social goals
- Ensure board, management and employee commitment to social goals
- Treat clients responsibly
- Design programs, services, delivery method that meet clients’ needs and preferences
- Treat employees responsibly
- Balance financial and social performance
Friendship Bridge continuously monitors and evaluates our achievement of these objectives.
Our Client Outcomes Reports highlight our social performance findings. Our data shows that significant change for our clients occurs over the course of three years. With that in mind, we have decided to publish our Outcomes Report every three years, in line with our strategic planning periods.
- 2014-2016 Outcomes Report – English
- 2014-2016 Outcomes Report – Spanish
- 2014 Impact Report – English
- 2014 Impact Report – Spanish
- 2013 Impact Report-English
- 2013 Impact Report – Spanish
Social Performance Standards & Awards
Friendship Bridge works to ensure a high level of compliance with the Client Protection Principles of the Smart Campaign, and we promote the practices in the industry within Guatemala, particularly in relation to preventing over-indebtedness.
Friendship Bridge was recognized at Leader status by Truelift in 2017.
Friendship Bridge was recognized as Mix S.T.A.R. (Socially Transparent and Responsible) MFI 2013 by MIX Market. STAR Recognition is awarded to MFIs that have achieved a high level of compliance with the Social Performance Task Force’s Universal Standards of Social Performance Management as evidenced by the documentation provided by each MFI. Environmental protection policies are considered as well.
The Grameen Foundation featured Friendship Bridge for our use of the Progress Out of Poverty Index® in their 2014 Global Report.
Kiva has awarded Friendship Bridge 5 (of 7) Social Performance Badges:
- Client Voice
- Anti-Poverty Focus
- Vulnerable Group Focus
- Entrepreneurial Support
- Family and Community Empowerment
Education and Social Performance Committee
Friendship Bridge benefits from the knowledge, resources, and expertise of our talented Education and Social Performance (ESP) Committee. Thank you to our ESP Committee members:
Anna de la Cruz – Research and Evaluation Professional
Paula Farrell – Friendship Bridge Board Member
Cara Forster – Independent Consultant and Social Performance Task Force Secretariat Member
Jessica Jones – Assistant Professor at University of Tennessee Knoxville
Meryle Melnicoff – Board Member and Committee Chair
Francy S. Milner – Retired Instructor at the Leeds School of Business, University of Colorado
Fatima Moir – Friendship Bridge Manager Plus Services
Maria Matilde Olazabal – Director of Alcance, Freedom from Hunger in Mexico
Carolina Roca – Friendship Bridge Board Member and Partner of IDC
Caroline Rodriguez – Friendship Bridge Board Member
Sarah Sterling – Operations Manager at Conveners
Carmen Velasco – Co-Founder of Pro Mujer and Co-Chair of Executive Committee for Truelift
